Can I see what information you have stored about me?

Yes. Log into Settings > Privacy & Data to view your profile, deposit history and device list instantly. For a complete export of all data we hold, email support@bitcoincasinos.click with 'Data Access Request' in the subject, and we'll deliver it within 30 days.

What happens if I suspect my account was accessed without permission?

Change your password immediately. Open live chat Monday to Friday, 09:00–21:00 Jakarta time, or email support@bitcoincasinos.click with 'Account Security' in the subject. We'll review login history, lock suspicious sessions and help you secure your account.

Reference

Privacy Policy – What We Collect and Why

When you open an account with us, we collect only what we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and keep…

Account security from day oneTransparent data handlingYour control over your information

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The Information We Gather

bitcoin casinos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and date of birth when you register. During deposits via DANA, OVO, GoPay or QRIS, we receive transaction details from your payment provider. When you play on our live tables or slots, we log your session activity, device type

1
and IP address to detect fraud and prevent account misuse. We also store your withdrawal requests and verification documents (where local law permits) to process payouts accurately. If you contact our support team via chat or email, we keep those conversations on file to help with
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future requests. All this data stays encrypted on our servers and is never sold to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Contact Us About Your Privacy

We respond to privacy requests within 7 working days. Reach out through any of these channels if you have questions about how we handle your data…

HOW WE PROTECT YOU

Data Security, Cookies and Account Control

Your account security begins the moment you create your password. We use 256-bit encryption for all logins and payment transactions.

Encryption

All login credentials, deposits through DANA, OVO, GoPay and QRIS, and withdrawal requests are encrypted end-to-end so only you and our servers can read them.

Cookies & Session Data

We place functional cookies on your device to keep you logged in and track play history. No personal data is shared with advertisers. You can clear cookies from your browser settings anytime.

Retention Policy

Personal data stays on file for 7 years after account closure for regulatory compliance. You can ask us to delete sooner where local law permits by contacting support.

Third-Party Sharing

We never sell your data. We share only what's needed with payment processors, fraud-detection services and legal authorities where required by law.

Device & Location

We log your device type, browser version and approximate location via IP to prevent account takeover. You can review and approve new logins from Settings > Security.

Data Access Requests

Email [email protected] to request a full copy of your personal data in machine-readable format. We deliver it within 30 days where local law permits.

Privacy Frequently Asked

Here are the questions we hear most often from players in Indonesia about how we handle personal information, account access and data rights.

Your account data is archived for 7 years for legal and tax compliance. You can request deletion sooner by emailing support with your account details. Where local law permits, we remove personal data from active systems but keep transaction records for regulatory purposes.

Yes. Log into Settings > Privacy & Data to view your profile, deposit history and device list instantly. For a complete export of all data we hold, email [email protected] with 'Data Access Request' in the subject, and we'll deliver it within 30 days.

Your payment details are encrypted and never stored on our servers. We receive only transaction confirmation from your provider. Your actual account credentials stay protected by your bank or payment app, not by us.

No. We share only what's necessary with licensed fraud-detection providers, payment processors and legal authorities if required by law. We never sell your information to marketers, data brokers or third-party advertisers.

Go to Settings > Account Details to edit your name, email and phone number immediately. For document corrections or address changes, contact [email protected], and our team will verify and update within 2 working days.

Change your password immediately. Open live chat Monday to Friday, 09:00–21:00 Jakarta time, or email [email protected] with 'Account Security' in the subject. We'll review login history, lock suspicious sessions and help you secure your account.

We use functional cookies to keep you logged in and prevent fraud. You can clear them from your browser settings, but logging out and logging back in will be required each session. No personal data in cookies is shared with external parties.

Privacy Policy – What We Collect and Why

How to Contact Us About Your Privacy

Data Security, Cookies and Account Control

Encryption

Cookies & Session Data

Retention Policy

Third-Party Sharing

Device & Location

Data Access Requests

Privacy Frequently Asked

01 What happens to my data if I close my account?

02 Can I see what information you have stored about me?

03 Is my DANA, OVO, GoPay or QRIS information safe with you?

04 Do you share my data with other companies?

05 How do I update or correct information on my account?

06 What happens if I suspect my account was accessed without permission?

07 Do you use cookies, and can I disable them?

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